Support articles
We despatch many packages each day, and it is always regretable and disappointing that some orders, may (very rarely) get delayed, become lost entirely, or are just incorrect (especially at peak times such as Christmas).
We would wish to apologise in advance for any extra worry that this may cause you.
For all non-guaranteed services, please allow a few extra days before contacting us about any non-delivery.
We will try to contact you promptly by email if we know of any difficulty that may affect our ability to complete your order within our normal delivery service aims.
We try to get your package to you as quickly and efficiently as we can. This can, (very rarely) sometimes mean a longer than expected wait. Unfortunately, most standard postal services will not sort out compensation unless the package has been missing for about two weeks.
This doesn't mean we don't want to help you - it is just that if your package does not arrive on time and you have checked the depots and they are unhelpful then we are unable to help you any further until after the two weeks or so is up, unless you ordered one of our Guaranteed delivery services.
So, unless you pay for the speedier delivery any subsequent delay (after despatch) it is basically out of our hands until the package shows up or is still lost after about two weeks !
Or, direct any response to this article directly by email to editor
Please quote the following in any queries you would like to make: Wrong order - or package not been delivered (8)
wrong,
order,
or,
package,
not,
been,
deliveredetc.
More about our delivery service
Orders for outside United Kingdom
Our priority handling and expediated delivery services (UK only)
Using our Web site to get prices, or place an order
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